Refund Policy

Refund Policy for Inferno Box

Last updated: 20 June 2025

At Inferno Box, we strive to provide delicious and fresh Asian Pan-Wok food to our customers. Because we sell perishable food items, our refund and return policy is designed to ensure fairness and safety.

1. When Refunds or Replacements Are Possible

We only offer refunds or replacements in the following cases:

You received the wrong order
Your food arrives damaged, spoiled, or unsafe to eat
You inform us within 1 hour of delivery or pickup

Please note that refunds are not available for:

Changing your mind or ordering the wrong item
Food that has been partially or fully consumed
Late complaints beyond 1 hour after delivery/pickup

2. How to Request a Refund or Replacement

To request a refund or replacement, please contact us immediately at:
inferno.box@yahoo.com

Include:

Your order details (order number, date/time)
A description of the problem
Photos of the food or packaging (if applicable)

Our team will review your request and respond within 2 hours.

3. Refund Process

Approved refunds will be credited via your original payment method or offered as a replacement order.

4. Contact Us

If you have questions or concerns about your order or this policy, please contact us at:
inferno.box@yahoo.com