Refund Policy

Refund Policy for Inferno Box

Last updated: 13 September 2026

 

At Inferno Box, we aim to provide fresh, high-quality food and excellent service. As we sell perishable food items, refunds and replacements are considered depending on the circumstances of each order.

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1. When Refunds or Replacements May Be Offered

Please contact us if:

• You received the wrong order or item
• Your food arrived damaged, spoiled, or unsafe to eat
• An item is missing from your order
• There is another significant problem with your order

Refunds or replacements will normally not be offered for a change of mind, ordering the wrong item, or food that has been substantially consumed without a reported issue.

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2. How to Report a Problem

Please contact us as soon as possible after receiving or collecting your order. Where possible, we ask that problems are reported within 1 hour, as this allows us to investigate the issue promptly.

Email: inferno.box@yahoo.com

Please provide:

• Your order number and date/time
• A description of the problem
• Photos of the food or packaging, where relevant

We will review the circumstances of the order and respond as soon as reasonably possible.

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3. Orders Through Delivery Platforms

If your order was placed through Just Eat, Uber Eats, Deliveroo or another third-party delivery platform, refunds may need to be requested or processed through the platform used to place the order.

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4. Refunds and Replacements

Where a refund is agreed, it will normally be returned through the original payment method. Depending on the circumstances, we may instead offer a replacement where appropriate.

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5. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

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6. Contact Us

If you have any questions about an order or this policy, please contact:

Inferno Box
54 New Road, Gravesend, DA11 0AD
inferno.box@yahoo.com