Terms & Conditions
Welcome to Inferno Box
Please read these Terms & Conditions carefully before placing an order with us.
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1. General
• By placing an order with Inferno Box, you agree to these Terms & Conditions.
• We reserve the right to update these terms when necessary.
• Prices, menu items and availability may change without prior notice.
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2. Ordering
• Orders may be placed through our website via our online ordering provider, or through third-party platforms such as Just Eat, Uber Eats and Deliveroo.
• Orders placed through third-party platforms are also subject to that platform's applicable terms and conditions.
• We reserve the right to cancel or refuse an order where reasonably necessary, including where an item is unavailable, an obvious pricing error has occurred, or we are unable to fulfil the order.
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3. Payment
• Payment must be made using one of the payment methods available for your chosen ordering method.
• Online payments may be processed by Flipdish or the relevant third-party ordering platform.
• Prices displayed may vary between our restaurant, our online ordering service and third-party delivery platforms.
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4. Delivery & Collection
• Delivery availability, times and charges depend on the ordering platform, delivery area and current operating conditions.
• Estimated delivery and collection times are not guaranteed and may be affected by demand, traffic or circumstances outside our reasonable control.
• Customers are responsible for providing accurate delivery and contact information.
• Please check your order as soon as reasonably possible after delivery or collection.
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5. Food Safety & Allergens
• We take reasonable care in preparing and handling our food.
• Customers with allergies or dietary requirements should contact us before ordering where further information is required.
• While precautions are taken, our kitchen handles multiple allergens and we cannot guarantee that any product is completely free from traces of allergens.
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6. Refunds & Cancellations
• Refunds, replacements and order issues are handled in accordance with our Refund Policy.
• If an order was placed through a third-party delivery platform, any refund may need to be requested or processed through that platform.
• Please report any problem with an order as soon as possible so that it can be investigated.
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7. Liability
• Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
• Nothing in these terms affects your statutory rights as a consumer.
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8. Intellectual Property
• Content on this website, including our branding, text, photographs and graphics, may not be copied or reproduced without permission, except where permitted by law.
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9. Privacy
• Personal information is handled in accordance with our Privacy Policy.
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10. Governing Law
• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the jurisdiction of the courts of England and Wales.
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Last updated: 13 September 2026